Frequently Asked Questions

Why did you redesign the website?


A. Here are the top five reasons we redesigned our website:

  1. To give Members a better experience when using our desktop website on a tablet or phone. The new website is responsive, meaning when you visit from a browser, like Chrome or Safari on a phone or tablet, the website will shrink or stretch so it’s easier to use and read.
  2. To provide more features in Mobile Banking. You’ll be able to do almost everything in our Mobile Banking app you do now in Online Banking, including opening a checking, savings or Share Certificate, or viewing your available offers.

  3. To make Online Banking accessible to Members with disabilities. The desktop website now conforms to industry standards, ensuring everyone can access it, regardless of ability. Many of us take for granted how easy it is to use the internet. Some disabilities can make navigating websites challenging and frustrating – if not impossible. Small fonts and low-contrast colors can be difficult to see if you have low vision or color blindness. If you’re totally blind, you rely on a screen reader. Without the use of your hands, you can’t navigate a website using a traditional keyboard or mouse. If you have hearing loss, the only way to understand a video is by reading its captions. We understand having a learning disability may affect how you read and understand content. Our new website is designed to accommodate all of these circumstances and more.
  4. Easier-to-use features. We’ve improved the process for temporarily locking your debit card, setting travel notices, and customizing alerts, making these tasks easier and using less steps.
  5. To improve your security over the constant threat of fraud. Our new website includes device registration, a security feature that tells us it’s you logging in. If we don’t recognize the device you’re logging in from, or we detect unusual activity (such as repeated attempts to log in using the wrong password), we’ll prompt you to enter a passcode we send you by email or text.

A. Here are the top five reasons we redesigned our website:

  1. To give Members a better experience when using our desktop website on a tablet or phone. The new website is responsive, meaning when you visit from a browser, like Chrome or Safari on a phone or tablet, the website will shrink or stretch so it’s easier to use and read.
  2. To provide more features in Mobile Banking. You’ll be able to do almost everything in our Mobile Banking app you do now in Online Banking, including opening a checking, savings or Share Certificate, or viewing your available offers.

  3. To make Online Banking accessible to Members with disabilities. The desktop website now conforms to industry standards, ensuring everyone can access it, regardless of ability. Many of us take for granted how easy it is to use the internet. Some disabilities can make navigating websites challenging and frustrating – if not impossible. Small fonts and low-contrast colors can be difficult to see if you have low vision or color blindness. If you’re totally blind, you rely on a screen reader. Without the use of your hands, you can’t navigate a website using a traditional keyboard or mouse. If you have hearing loss, the only way to understand a video is by reading its captions. We understand having a learning disability may affect how you read and understand content. Our new website is designed to accommodate all of these circumstances and more.
  4. Easier-to-use features. We’ve improved the process for temporarily locking your debit card, setting travel notices, and customizing alerts, making these tasks easier and using less steps.
  5. To improve your security over the constant threat of fraud. Our new website includes device registration, a security feature that tells us it’s you logging in. If we don’t recognize the device you’re logging in from, or we detect unusual activity (such as repeated attempts to log in using the wrong password), we’ll prompt you to enter a passcode we send you by email or text.

What features can I look forward to using?


A. We offer a number of new and improved features including:

  • An easy to use and read website on any screen size, whether you’re on a desktop, tablet or phone.
  • Better safeguarding features, like device recognition, to help protect your account from fraud.
  • A simplified process for temporarily locking your debit card, setting travel notices and enrolling in and customizing alerts.
  • An improved Message Center, which now includes the ability to see sent messages.
  • A suite of 44 new, easy-to-use financial calculators to help you buy a car or home, pay off debt, budget, save for retirement, or protect what you love.
  • The ability to add notes to transactions.
  • An inclusive online experience for Members with disabilities, giving everyone equal access to managing their accounts online.
  • An enhanced Mobile banking experience to do most everything you do on the website now, including opening a checking, savings or Share Certificate, or viewing your available offers.
  • A new, more modern design that better matches the other websites and apps you’re to.
  • Our new Online and Mobile Banking platform allows us to bring you new features and functionality quickly.

 

 

A. We offer a number of new and improved features including:

  • An easy to use and read website on any screen size, whether you’re on a desktop, tablet or phone.
  • Better safeguarding features, like device recognition, to help protect your account from fraud.
  • A simplified process for temporarily locking your debit card, setting travel notices and enrolling in and customizing alerts.
  • An improved Message Center, which now includes the ability to see sent messages.
  • A suite of 44 new, easy-to-use financial calculators to help you buy a car or home, pay off debt, budget, save for retirement, or protect what you love.
  • The ability to add notes to transactions.
  • An inclusive online experience for Members with disabilities, giving everyone equal access to managing their accounts online.
  • An enhanced Mobile banking experience to do most everything you do on the website now, including opening a checking, savings or Share Certificate, or viewing your available offers.
  • A new, more modern design that better matches the other websites and apps you’re to.
  • Our new Online and Mobile Banking platform allows us to bring you new features and functionality quickly.

 

 

What's coming next?


A. We are currently exploring the following enhancements:

  • Budgets: automatic transaction categorization, improved budget tracking and spending goals, and coaching on progress toward goals.
  • Payments: interest and principal payment breakdown; the ability to manage AutoPay (view, set up and remove); manage skip-a-payment for loans and credit cards (view, set up and cancel); set up recurring/scheduled loan payments. (The ability to make payments on SchoolsFirst FCU loans and credit cards from another bank or credit union is large project being evaluated too.)
  • Transfers: Allows Members to transfer money to other Members without knowing their Member numbers; add notes to share-to-share transfers.
  • Card Management: Cancel/temporary block for credit cards; cancel/temporary block and set travel notices on a joint card; the ability to check your daily ATM withdrawal limits. (The ability to see and manage joint credit cards and loans is a large project being evaluated too.)
  • Alerts & Notifications: Late payment alerts for loans and credit cards: eDeposit alerts; alerts each time Members use their debit cards, (at authorization, not just posting); updates to alerts messaging. Enable push notifications for Mobile Banking to alert Members to important information.

 

 

A. We are currently exploring the following enhancements:

  • Budgets: automatic transaction categorization, improved budget tracking and spending goals, and coaching on progress toward goals.
  • Payments: interest and principal payment breakdown; the ability to manage AutoPay (view, set up and remove); manage skip-a-payment for loans and credit cards (view, set up and cancel); set up recurring/scheduled loan payments. (The ability to make payments on SchoolsFirst FCU loans and credit cards from another bank or credit union is large project being evaluated too.)
  • Transfers: Allows Members to transfer money to other Members without knowing their Member numbers; add notes to share-to-share transfers.
  • Card Management: Cancel/temporary block for credit cards; cancel/temporary block and set travel notices on a joint card; the ability to check your daily ATM withdrawal limits. (The ability to see and manage joint credit cards and loans is a large project being evaluated too.)
  • Alerts & Notifications: Late payment alerts for loans and credit cards: eDeposit alerts; alerts each time Members use their debit cards, (at authorization, not just posting); updates to alerts messaging. Enable push notifications for Mobile Banking to alert Members to important information.

 

 

Did you take anything away?


A. With very few exceptions, we carried over all of the existing functionality you know and use.

  • Zelle® is now only available in our Mobile Banking apps for iOS and Android. Previously it was available in both the apps and m.schoolsfirstfcu.org, our mobile website.
  • eDeposit is now only available in our Mobile Banking apps for iOS and Android. Previously, it was available in both the apps and m.schoolsfirstfcu.org, our mobile website.

 

 

A. With very few exceptions, we carried over all of the existing functionality you know and use.

  • Zelle® is now only available in our Mobile Banking apps for iOS and Android. Previously it was available in both the apps and m.schoolsfirstfcu.org, our mobile website.
  • eDeposit is now only available in our Mobile Banking apps for iOS and Android. Previously, it was available in both the apps and m.schoolsfirstfcu.org, our mobile website.

 

 

Why didn't you ask Members for their feedback before doing this?


A. We tested many key features with Members several times before any development began.

In addition to getting feedback from Members in our President’s Forum and Advisory Groups, we conducted focus groups with our Member Research Panel and released a beta version, allowing them to provide feedback before we began inviting the rest of our Membership to do so. We’re always looking for more Members to join the panel, if you’re interested in being a part of it.

 

A. We tested many key features with Members several times before any development began.

In addition to getting feedback from Members in our President’s Forum and Advisory Groups, we conducted focus groups with our Member Research Panel and released a beta version, allowing them to provide feedback before we began inviting the rest of our Membership to do so. We’re always looking for more Members to join the panel, if you’re interested in being a part of it.

 

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